Shipping Policies
Our online store offers standard and express home delivery services, with several private courier options throughout Mexico, including the possibility to choose insurance for your shipment.
Once your order is confirmed, it will go through our packaging process and be handed over to the designated courier service. After completing your purchase, you will receive a confirmation email with detailed information about shipping times. Once your package has been handed over to the courier, you will receive another email with the tracking number to monitor your shipment.
It is important to note that we offer insurance for your package. If you choose not to insure your package, unfortunately, NANAH MÉXICO EN SÓLIDO cannot be held responsible for loss or mishandling by the courier company.
For national shipments, if your address is in a remote area, the shipment will be made in "hold for pickup" mode, meaning you will need to collect your package from the nearest courier office to your location.
If your delivery area is very distant, we recommend selecting the express shipping option to avoid exposing the product to high temperatures during transit. If your products arrive in poor condition due to exposure to high temperatures, you will need to file a claim directly with the courier company.
For home deliveries in Mexico City, you will receive an email notification indicating that your package is en route. The courier will deliver the package the same day and will contact you to confirm they are on their way to your address. If there is no response at the time of delivery, the package will be returned to the NANAH MÉXICO EN SÓLIDO central office, where you can collect it in person from Monday to Friday, between 9 a.m. and 6 p.m., at Calle Zamora 149 PB, Colonia Condesa, Mexico City.
In the case of package loss, NANAH MÉXICO EN SÓLIDO will assist you in filing a claim directly with the courier company but will not be held responsible for the loss. If you selected the insurance option, we will help you file the claim, and once the process is completed, we will send you a replacement package or a gift card for the value of your package. According to our company policies, refunds are not available under any circumstances.
If you encounter any issues with your package, please email us at hola@nanah.mx with the subject line "Delivery Issue," describing the situation so we can provide the necessary assistance.
Nanah México Team
